Natural Events such as Storms are responsible for thousands of power outages every year. When major storm hits, people turn to their utility company for information. Customers want to know, when their power will be restored. The electric utilities need to be ready with an effective emergency restoration plan in place so as to trigger the power restoration efforts. Managing a storm requires a customer focused, cost-effective restoration leveraging qualified resources proficient in using emergency processes and protocols.
For an effective emergency restoration plan, internal and external resources spanning across multiple geographical locations needs to work in a collaborative and synchronized manner using processes and systems tailor made for emergency events. Resource personnel needs to improvise or overlook critical steps when confronted with a real emergency situation. In cases where responder’s inability to quickly and effectively execute the plans, it could risk employee safety and delay in the service restoration time would potentially cause customer dissatisfaction and regulatory scrutiny.
Another important aspect to be considered is the assessment and enhancement planning for emergency case scenarios, it should have a well-defined and articulated documentation on how specified tasks were carried out from qualitative and calculable standpoints. It is also important to take a note on lessons learned and corrective actions during an implementation or drill. With increased number of participating members and organizational units, the complexity of data collection also increase. This reckons a need for collaborative software tools that can alleviate complexities. Also it should provide a cost-effective way to conduct effective exercises and drills for all-hazards readiness.
Emergency Restoration Plan Benefits of Drills include:
- Employee training process include enhancement of employee’s knowledge and awareness in deploying emergency plans and procedures.
- Enhancing Response and Recovery capabilities by validation and benchmarking.
- Areas identified with scope for improvement and to achieve perpetual readiness.
A balanced approach holds the key for any emergency restoration plan. The correct balance must be established with scheduling and designing the appropriate number and type of annual drills and exercises based on anticipated threats, actionable intelligence and weather forecasts. Energy delivery companies can be well prepared to face high and medium probability threats, by active participation and planning in adequate exercises and drills.
To learn more about ROD please watch my video blog.